Winner of the Management of People award for 2017, category for small enterprises
The art of balance and bringing out the best in people
Everything in life is said to be about balance and for X/procure® Software, managing people means walking a fine line of a particular kind. On the one hand, there must be sufficient structure to provide leadership and direction; on the other, the company’s culture should be quirky enough to allow for some fun and individuality.
Relaxed yet organised. Hardworking yet playful. Open yet coordinated. These contrasts sit comfortably side by side at X/procure®, whose electronic procurement software is used by well over 60% of South African pharmacies to purchase pharmaceutical, surgical and front-shop products.
“Being serious when it matters, and more relaxed when appropriate, works well for us, enabling us to work seamlessly while enjoying our working environment,” says managing director Corne Korb.
Serious people management matters include performance management, training and development, succession planning, the annual climate survey for employees and induction for new recruits.
“We might be a small company of 35 people, but we pay as much attention to people development as much bigger companies do,” says Corne. “When our people are skilled, motivated and fulfilled, the results show up in our relationships with our customers.”
Succession planning is a big deal at X/procure®, which is part of Primedia Unlimited, and all key senior staff members are part of a mentorship programme to groom the next generation of leaders. “We believe in skills transfer and promoting from within,” says Corne, who is himself a product of the company’s grow-your-own timber approach, having started out as a computer technician and worked his way up.
Other crucial people management elements at X/procure® are employee wellness, which includes healthcare screening, the annual climate survey for employees and the strong focus on training and development. “For four weeks every quarter, different divisions attend training on a one-day-a-week basis, linked to their personal development plans and key performance indicators.”
The lighter side of life at X/procure® is its custom of celebrating successes, birthdays and memorable milestones – and its appreciation of good jokes. Humour can be an excellent way to break the ice and take some of the pain out of stressful situations such as job interviews, says Corne.
“For me, interviewing someone for a position isn’t just about asking them the difficult questions but also getting to know the real person, which is easier when they are relaxed rather than all tensed up. For me, it’s all about bringing out the best in people. That’s the essence of our culture.”